Grandmother left with serious facial injuries in care home incident before she died

Grandmother left with serious facial injuries in care home incident before she died

The family of an 89-year-old great-grandmother is demanding answers after an unexplained incident left her with horrific facial injuries.

Agnes Donnelly passed away just months after an incident left her with a battered and bruised face at Broomfield Court Care Home in Glasgow. 

The home closed five months after her death from pneumonia in January last year, leaving Nancy’s family searching for answers about what happened.

Nancy’s son Colin, 65, insists Nancy was neglected and claims the home ‘didn’t care for her in the way they should have done’.

He said: ‘We are still very angry about the awful conditions our mum must have lived in during the last year of her life.

‘The home didn’t care for her the way they should have done. When we visited, we could see she wasn’t clean and she looked like she wasn’t being looked after.’

Her injuries were first discovered by Nancy’s daughter, Glynn, 69, on a weekly visit in October 2021.

Nancy, who had dementia, was supposed to be checked on regularly by staff, but no employee had reported seeing the bruises prior to Glynn’s visit.

Colin added: ‘When my sister visited and found her with those injuries on her face it was a big shock. But the care home manager told us they didn’t know what had happened to her because nothing was reported.’

The grandmother-of-10 was sent to the hospital for a medical assessment where the family claims doctors found a number of other bruises on her body before blood tests confirmed she was also dehydrated.

Since the incident, Larchwood Care has carried out a review of Nancy’s care but later concluded that its investigation only showed ‘failings with communication’. 

The Care Inspectorate, alongside social workers, also launched a joint investigation into the incident.

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